Lead Response Times
How fast we reply to inbound messages across SMS, Facebook, and Instagram.
⚠ Needs attention now
Leads currently waiting for a human reply (last 72h). Scroll for more.
Response leaderboard
Median first response over time
Minutes (business hours). Change granularity in the filters above.
⚙️ Closer-phrase rules admin only
Add phrases that should flag an inbound as "likely resolved" (hidden from Needs Attention). Matched case-insensitively as a substring. Messages containing a "?" are never auto-resolved. New phrases take effect on the next sync (~15 min) or on manual backfill.
🎯 Resolved pipeline stages admin only
Check a stage to mark leads in that stage as "resolved" — they're hidden from Needs Attention even if their last message looks pending. A contact in a "Booked" or "Won" lane isn't actually waiting on us. Stages here come straight from GHL and refresh on every sync.